We utilize “The Courier Guy” for door-to-door delivery services. To track your parcel, visit http://www.thecourierguy.co.za/ or click the “view order button” for tracking information.
Standard Shipping:
- Duration:
1-2 days (excluding weekends and holidays) for main city centers. - Order Processing: Orders are packaged and handed over to the courier company promptly upon placement and payment.
- Delivery Timing: Orders placed before 01:00 pm are shipped the same day for delivery the next working day or the day after (excluding weekends, holidays, and regional areas). Orders placed after 01:00 pm on Fridays are shipped on Mondays.
Shipping Rates:
- Johannesburg & Surrounding Areas:
Flat shipping fee of R99 for parcels up to 2kg on Johannesburg & Pretoria main routes. Surrounding areas have a flat shipping fee of R99 for parcels up to 2kg. Thereafter the rate is calculated based on the weigth of the parcel. - National Shipping:
Main centers have a flat shipping fee of R119 for parcels up to 2kg. Areas not included in this list fall under regional areas, with a flat fee of R119 for parcels under 2kg.
Free Shipping to your Door: Orders over R750 (updated 30/04/2024) qualify for free delivery to your door within South Africa. For parcels too heavy for overnight shipping, we reserve the right to choose a more economical shipping method (Air freight/Road Freight).
Important Note: Ensure to select the correct shipping fee during checkout to avoid delays. Contact us before checkout if unsure.
High Risk Areas: Some areas are not covered by our courier services due to safety concerns. As such, orders that cannot be delivered to your door will be delivered to a designated location (e.g., a police station). This condition is set by the courier services and is unfortunately out of our control.
International Delivery
We’re thrilled to announce that we’ve expanded our horizons to serve customers beyond borders. Now, you can enjoy our products and services as we proudly offer shipping to various countries across the African continent.
Our commitment to delivering quality and excellence is just a click away. Explore our wide range of offerings and experience the convenience of shopping with us, no matter where you are in Africa. Please contact us for a quote.
Usually takes around 7 days (country dependent). We cannot be held responsible for delays at customs, please make sure you are familiar with your country’s regulations regarding the items you are purchasing. Some items cannot be shipped internationally due to shipping and customs regulations. In the event of your package being rejected/destroyed, we will not refund your package as the onus is on the purchaser to make sure your country allows the importation of the product you are purchasing.
Disclaimer:
While we understand the importance of timely delivery, courier delays are sometimes beyond our control. We strive to resolve issues promptly and ensure the earliest possible delivery of your parcel.
PUDO Locker to Locker Shipping
PUDO is a smart locker delivery system, When your package arrives at your specified PUDO locker, you will receive a text message and an e-mail with a unique PIN and QR code. You can use either one of these at the PUDO locker to make your collection.
Click here to find a PUDO locker closest to you!
You can track your package using this link.
NB: From the moment you receive the notification stating your package has arrived at one of the pudo lockers, you will have 36 hours to pick up your package.
If you don’t pick up your package within the deadline, it will be sent to the closest pudo Kiosk/Depot. You can also ask to resend your package to a pudo locker nearest to you or an alternative address at an additional cost.
Please make sure to choose the correct shipping fee on checkout. Failure to do so may result in your parcel being delayed. If you are unsure about which delivery fee to choose for your area, please contact us before you checkout to avoid any delays.