Refund Policy

Refund Policy

Refunds will only be made in the case of a product being shipped back to us within 7 days of purchase in unused and perfect condition provided that there is proof that it was purchased from us. No cash refunds will be given out for warranties, in the case of there being a warranty we are able to offer store credit or a swap out for a product of the same value, if the customer chooses something of higher value, they are responsible for the extra cost. All parts need to be accounted for in order to fulfill the warranty.

Personal use products cannot be returned due to health concerns, unless the above-mentioned products have a manufacturer’s fault, we will not accept any returns on them.

In the case of a refund please send the following information to us:

  1. Proof of Purchase – Please ensure you retain your receipt as this must be presented when making a claim.
  2. Bank Details – Bank Name, Branch, Branch Code, Type of Account, and Account number.
  3. Please include some insight as to why we need to refund, which product we are refunding

PLEASE NOTE: Refunds can take up to 7 working days to process and please remember depending on your bank the money can take a few days to reflect into your account, Please do not forward any returns to our warehouse address without getting prior approval.